We take your privacy seriously and are committed to safeguarding your personal information and protecting our business interests.
This Privacy Policy describes how CEECOACH (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ceecoach-usa.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and comply with applicable notification requirements. Please review this policy regularly to stay informed of how we protect your data.
Who We Are
Our website address is: www.ceecoach-us.com. The Site is powered by WordPress and WooCommerce, which collect and store data on our behalf. Shopify also provides some functionality for our store. Each of these platforms has its own privacy and data collection policies, and you can refer to their respective policies for further details.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with the Site and Services. We gather personal information from three primary sources: information you provide directly, information we collect automatically, and information from third parties.
1. Information You Provide Directly: This includes any personal information you directly provide to us when using the Services, such as:
Contact Information: Name, address, phone number, and email.
Order Information: Name, billing address, shipping address, payment details (e.g., credit or debit card information), and transaction history.
Account Information: Username, password, and security questions for account security.
Customer Support Information: Any information provided when contacting us, such as emails, chat interactions, or feedback forms.
Certain features of the Services require you to provide personal information. Without this information, you may be unable to access or use certain features.
2. Information We Collect Automatically: We may automatically collect information about your usage of our Site and Services through cookies, pixels, web beacons, and other tracking technologies, including:
Device Information: IP address, browser type, operating system, and device type.
Usage Data: Information about how you interact with the Site, such as pages viewed, products browsed, and purchase history.
Cookies: Cookies help us remember your preferences, keep you logged in, track cart contents, and understand how users engage with the Services.
For specific information about the cookies used by Shopify and WooCommerce, see their Cookie Policy.
3. Information We Obtain from Third Parties: We may collect information about you from third parties, including:
Payment Processors: Our payment partners collect billing details, including payment confirmation, to process orders.
Service Providers: We may collect data from Shopify, WooCommerce, or other third-party vendors that support and enhance our website and services.
Marketing and Advertising Providers: These partners may collect data on our behalf for marketing, advertising, or analytics purposes.
Any information obtained from third parties is treated in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your personal information to provide, improve, and protect our Services, as well as for legitimate business purposes. Specifically, we use your personal information for:
Providing Products and Services: We use your data to process payments, fulfill orders, manage returns, and handle account creation and management. We also use it to send notifications related to your orders or account.
Marketing and Advertising: We may use your personal information to send marketing communications via email, text message, or postal mail. This may include personalized advertisements based on your interests.
Security and Fraud Prevention: Your information helps us detect, investigate, and take action against possible fraud, security issues, or unauthorized use of our Services. You are responsible for keeping your account credentials secure and should notify us immediately if you suspect unauthorized access.
Service Improvement: We use collected information for internal research, analytics, and improvement of the Site, Services, and customer experience.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to:
Enhance your browsing experience: Cookies help us store login information, track cart contents, and save preferences for future visits.
Track Site usage: We use cookies to analyze how users interact with the Site and to improve our Services.
You may control or block cookies using your browser settings. However, please note that some features may not function properly if cookies are disabled.
Additionally, our website recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of sharing your information for certain advertising purposes.
How We Disclose Personal Information
We disclose personal information in the following circumstances:
Service Providers: We share personal data with third-party service providers (e.g., Shopify, WooCommerce, payment processors, shipping partners) to fulfill orders and deliver services.
Business Partners: We may disclose information to trusted partners for marketing, advertising, or analytics purposes in compliance with legal obligations.
Legal Obligations: We may share information to comply with legal requirements, such as responding to court orders or regulatory authorities.
Business Transactions: In the event of a merger, acquisition, or sale, personal information may be transferred as part of the transaction.
We do not sell or share sensitive personal information without your explicit consent, and we only disclose information when necessary for legitimate business or legal reasons.
Your Rights Over Your Data
Depending on your location and applicable laws, you may have the following rights concerning your personal information:
Right to Access/Know: Request access to the personal data we hold about you, including how we use it and with whom it is shared.
Right to Delete: Request the deletion of your personal data, subject to certain legal exceptions.
Right to Correct: Request that we correct any inaccurate personal information we hold.
Right to Data Portability: Request a copy of your data in a portable format and transfer it to another entity.
Right to Restrict Processing: Request limitations on how we process your personal information.
Right to Withdraw Consent: Withdraw your consent for us to process your personal information where consent was previously given.
Right to Appeal: If we decline a request related to your data rights, you may appeal our decision.
We may require you to verify your identity before responding to a request. Additionally, you can designate an authorized agent to make a request on your behalf, provided appropriate documentation is provided.
Security and Data Retention
We implement commercially reasonable security measures to protect your personal information from unauthorized access or disclosure. However, no system is entirely foolproof, and we cannot guarantee the absolute security of your data.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce agreements.
International Users
If you access our Services from outside the United States, please be aware that your data may be transferred to and processed in countries with different data protection laws. We rely on recognized legal mechanisms, such as Standard Contractual Clauses, to ensure the lawful transfer of your data to other jurisdictions, including the United States.
Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it. If you believe we have collected information from a child, please contact us immediately.
Third-Party Links and Websites
Our Site may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit before providing personal information.
Compliance with Data Protection Laws
We take steps to comply with relevant data protection laws, including:
GDPR (for EU Users): If you are located in the European Union, you have rights related to accessing, deleting, and correcting your personal data. You may also contact our Data Protection Officer (DPO) for GDPR-related inquiries at [Insert DPO Email].
CCPA (for California Users): Under the California Consumer Privacy Act, California residents have rights to know, delete, and opt out of the sale of their personal data. We do not sell personal data, but you can still exercise your CCPA rights by contacting us.
Your Rights to Manage Communications
We may send you promotional emails, and you have the option to opt out of receiving these communications at any time by clicking the unsubscribe link in our emails. Even if you opt out, we may still send you transactional emails related to your account or purchases.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
Analytics, marketing, payment gateways, shipping providers, and third party embeds.
We share information with third parties who help us provide our orders and store services to you.
Contact Information
For any questions or concerns about our privacy practices, or if you would like to exercise your data rights, please contact us:
Peiker International, Inc.
8724 North Royal Lane, Suite 100,
Irving, TX 75063
Phone: (972) 488-4992
Email: CEECOACH@PEIKER-INTERNATIONAL.COM
DPO Contact (for GDPR inquiries): CEECOACH@PEIKER-INTERNATIONAL.COM
Regular Updates
We will periodically review and update this Privacy Policy to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we encourage you to review this policy regularly to stay informed of how we protect your information.