Shipping, returns and warranty.

Shipping Information

CEECOACH is certified for sales in both the U.S. and Canada. Your CEECOACH package will be shipped UPS Ground to a physical address (please email us if you have a P.O. address).

Fees for shipping to HAWAII and ALASKA will be higher. Please contact us by phone for specifics. We will contact you once an order is placed for additional shipping fees incurred.

Canadian customers are responsible for paying appropriate duties and taxes on their orders.Orders may require 1–3 business days for processing.

Orders placed near holidays or during the final weeks of the year may experience additional processing and shipping delays. These holidays include:

  • New Year’s Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • * Christmas Eve
  • * Christmas Day

Return Policy

  • Timeframe to send merchandise back for a refund is 15 days after purchase
  • Proof of purchase including dated receipt is required
  • Contact peiker at ceecoach@peiker-international.com to receive instructions before shipping returned unit back
  • A 10% restocking fee will be applied
  • Customer is required to pay for returned shipment to peiker
  • Customer will not be credited a refund until unit is received and analyzed for any damages
  • The unit must be sent back in its original packaging box
  • All returned units will be reviewed for damage and determine whether the damage was caused by customer abuse. If the damage was caused by the customer, the return will not be accepted

Warranty Policy

CEECOACH products purchased directly from CEECOACH or from an authorized CEECOACH dealer are covered by the following limited warranty from the date of original purchase:

CEECOACH 1 & CEECOACH 2 Devices
1-year warranty. Defective units may be returned for evaluation and, at our discretion, repaired or replaced with a refurbished unit.

CEECOACH PLUS Devices
2-year warranty. Defective units may be returned for evaluation and, at our discretion, repaired or replaced with a refurbished unit.

CEECOACH Belt Clips
1-year warranty from the date of original purchase. Defective belt clips may be repaired or replaced.

All Other Parts & Accessories
90-day warranty from the date of original purchase. Eligible parts and accessories may be repaired or replaced at our discretion.

Certain accessories manufactured by third parties, may qualify for additional warranty coverage directly through the original manufacturer. Customers should contact or register the product with the manufacturer when applicable.

Before Requesting Warranty Service

Before requesting a return or warranty replacement, please review the F.A.Q. and troubleshooting information on the CEECOACH website and complete all applicable pairing, charging, connection, and troubleshooting procedures.

If the issue cannot be resolved, contact ceecoach@peiker-international.com before shipping any product to us. Our team will provide return instructions and determine what items need to be sent for evaluation.

Please do not send products to CEECOACH without prior authorization.

Customers should return only the device, part, or accessory identified as defective, unless otherwise instructed by our support team.

Warranty Eligibility

Warranty service through CEECOACH is available only for products originally purchased:

  • Directly from CEECOACH USA (https://ceecoach-us.com/) ; or
  • From an authorized CEECOACH USA dealer.

Proof of purchase may be required to verify the purchase date and warranty eligibility.

CEECOACH cannot provide warranty replacement or repair coverage for:

  • Products purchased used or secondhand;
  • Products purchased from unauthorized U.S. sellers, distributors, or dealers;
  • Products purchased through international or European dealers outside of the CEECOACH distribution channel; or
  • Products for which valid proof of purchase cannot be provided.

Customers who purchased through another retailer, distributor, or international sales channel should contact the original seller regarding warranty service.

Repair or Replacement

All returned products are subject to evaluation. Repair or replacement decisions will be made on an individual basis based on the product condition, reported issue, warranty status, and availability of replacement components.

Replacement products may be refurbished units of the same or comparable model.

Once the applicable warranty period has expired, customers may contact CEECOACH to determine whether repair service is available and to request a repair quote.

*We reserve the right to update and/or change these policies at any time.