Refund policy
We accept returns within 15 days of the original purchase only if the item is unopened, unused, and in original packaging.
To request a return:
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Email CEECOACH@peiker-international.com for a return authorization and instructions.
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Include proof of purchase (dated receipt).
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A 10% restocking fee will be deducted from all approved refunds.
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Customer is responsible for all return shipping costs.
Important Notes:
Refunds will be issued after we receive and inspect the item.
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Returns that show signs of wear, misuse, or missing components will not be refunded.
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Returns sent without prior authorization will not be accepted and may be discarded.
We do not accept returns on:
- Damaged products
- Refurbished products
- Used products
- Items received more than 15 days ago
- Items not purchased directly from our website
Warranty Policy
We stand behind the quality of CEECOACH products. Warranty coverage begins from the date of original retail purchase.
Coverage includes:
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CEECOACH 1, 2, and Belt Clip: 1-year warranty
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CEECOACH PLUS: 2-year warranty
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Other Parts & Accessories: 90-day warranty
What’s Covered:
Defects in materials and workmanship under normal use. Devices will be repaired or replaced with a refurbished unit.
What’s Not Covered:
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Damage caused by misuse, abuse, accidents, unauthorized modifications, or water exposure
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Damage from improper charging equipment
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Lost or stolen items
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Damage due to failure to follow product instructions
To file a warranty claim:
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Email CEECOACH@peiker-international.com with proof of purchase and a description of the issue.
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We will issue instructions and ask you to ship the defective unit (not the full kit).
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Units will be analyzed for warranty eligibility. If covered, repair or replacement will be provided. If not, we will offer a repair quote.
We encourage all users to first review troubleshooting steps on our site before filing a claim.