How can I use CEECOACH 1 and CEECOACH 2 in a communication group?
If you want to use CEECOACH 1 and CEECOACH 2 devices in a communication group, all devices must have at least software version v02.02. We recommend that all shared devices have the same software version. The latest software version can be downloaded free of charge from our homepage
How do I connect a Bluetooth ® headset to the CEECOACH 2?
Switch on the Bluetooth ® headset and put it into pairing mode (if necessary, please read the operating instructions for the headset). Now start the pairing mode of your CEECOACH 2. The device will now search for a headset for approx. 60 seconds. Note: CEECOACH 2 only searches for a headset if no other headset is currently connected. So if you want to connect another headset, first switch off the headset that is already connected.
My CEECOACH 2 cannot find a Bluetooth® headset.
Please make sure your headset is in pairing mode. Then check if CEECOACH 2 is already connected to another Bluetooth® headset. CEECOACH 2 only searches for a headset if no other headset is currently connected. So if you want to connect another headset, first switch off the headset that is already connected. (Optional: You can quickly find out whether a Bluetooth® headset is connected by briefly pressing the plus button on the CEECOACH 2. If you hear the volume change tone on the cable headset, this means that no Bluetooth® headset is connected to the CEECOACH 2 is connected.)
How do I connect my smartphone and my Bluetooth® headset to the CEECOACH 2?
If you want to use both a headset and a smartphone with CEECOACH 2, you have to connect both devices one after the other. The order doesn’t matter: you can connect your smartphone first and then your headset – or vice versa.
My Bluetooth® headset does not connect to the CEECOACH 2 after switching it on.
If a connected Bluetooth® headset is switched off, no connection is established by CEECOACH 2 after the headset is switched on again. Many headsets automatically connect to the last connected device when turned on. Note: If the Bluetooth® headset you used last does not establish a connection to the CEECOACH 2 after switching it on, you can restart the connection by briefly pressing the plus (+) and minus (-) buttons on the CEECOACH 2 at the same time.
How can I control CEECOACH 2 with the Bluetooth® headset button?
You can trigger the following actions by pressing the Bluetooth® headset button:
- Activate or deactivate participant mode
- Answering an incoming call or ending an active call
Please read your headset’s user guide for more information on the device’s button functions.
I no longer hear audio on the Bluetooth® headset as soon as I move a few meters away from the person I am talking to.
You may have swapped the headsets. Please make sure you are using the Bluetooth® headset connected to your CEECOACH 2. You can quickly find out whether you are using the right Bluetooth® headset by briefly pressing the plus button on the CEECOACH 2. If you don’t hear a volume change tone on your Bluetooth® headset, then you have swapped the headsets. Tip: You can prevent the headsets from being mixed up by using colored markings.
My CEECOACH can no longer be operated (controlled) using the buttons.
If the illuminated ring on the CEECOACH flashes purple, the key lock on the CEECOACH is activated. Deactivate the deed lock by quickly pressing the talk button (o) three times.
How can I activate or deactivate the key lock on the CEECOACH?
You can activate or deactivate the key lock by briefly pressing the talk button (o) three times.
How do I exit the pairing mode of the CEECOACH?
The pairing mode of the CEECOACH 2 is terminated as soon as a smartphone or headset has been successfully connected.
How do I connect a smartphone to the CEECOACH?
Start the pairing mode of your CEECOACH. Activate the Bluetooth® function on your smartphone and start searching for Bluetooth® devices. CEECOACH is displayed as “CEECOACHxxxx” including the last four digits of the serial number found on the back of the device. Now select your CEECOACH to establish the connection.
How do I activate the pairing mode of the CEECOACH?
You activate the pairing mode of your CEECOACH by pressing the plus (+) and minus button (-) simultaneously until the light ring flashes yellow quickly.
(Optional: In addition, the pairing mode can be aborted by pressing the plus (+) and minus (-) buttons simultaneously again for more than 2 seconds or by switching the CEECOACH off and on.)
Not all devices that I wanted to integrate have connected.
Perform a reset of the connected devices (press all three buttons at the same time). Now first assign the roles to all participants. Only then is the moderator assigned. Otherwise a timeout can occur and devices that are not yet connected will not be recognized by the moderator.
Adding additional devices to a communication circle does not work.
When a communication circuit has been formed, these settings are saved even after the devices are switched off. The next time you switch on, the corresponding devices will automatically connect to each other. In order to add a new device to this circle, it must be completely rebuilt. To do this, reset the devices that are already connected to the factory settings (press all three buttons at the same time) and start the role assignment again.
How can I mute the participant (when only two devices are in use)?
If only two devices are used, the participant mode is automatically activated, ie moderator and participant can talk. If the participant only wants to listen, the moderator presses the talk button (o) twice.
Despite charging for several hours, my CEECOACH is still yellow.
In rare cases, there may be an error that does not allow the LED to recognize that the device is fully charged. If you pull the CEECOACH off the USB charging cable and plug it back in, the LED should change to green. In addition, the charging status is correctly displayed via the audio instructions.
My CEECOACH flashes red instead of yellow while charging.
Your CEECOACH was completely discharged (deep discharge). The device can be loaded normally, but has no longer saved any settings that may have been made.
Can I listen to music with the CEECOACH?
No, unfortunately not. Only phone calls are supported.
Can I connect a loudspeaker to the CEECOACH to let the audience participate?
Yes, you can connect an active speaker to a CEECOACH. This CEECOACH device must be integrated into the discussion group or paired with the other devices used.
You can connect the active loudspeaker via the 3.5 mm jack connection. The device with loudspeaker can then be positioned at the edge to let the audience participate in what is being said.
Bluetooth® headset requirements
A Bluetooth® headset that is to be used with the CEECOACH must support the headset profile (HSP or HS profile). The HFP profile (Hands Free Profile), which is used to connect to the telephone, is currently not supported by CEECOACH.
How do I clean CEECOACH 2?
The surface of the CEECOACH can be cleaned with a damp cloth or a surface disinfectant. To do this, wet a cleaning cloth with the disinfectant and then wipe the device. The device must not be sprayed directly. Please note that cleaning too often can damage the label (serial number in the case of a guarantee). This notice does not apply to the CEECOACH Limited Edition Isabell Werth.